Support

Contact channels and SLA commitments for all Elastio customers. For Proactive Support and Incident Response details, see Platform Services.

Contact

Three ways to reach support.

For active ransomware incidents, call directly. Don't wait for email.

✉

Email

Opens a support ticket automatically in our system.

support@elastio.com

⊙

Help Center

Submit a ticket directly and provide detailed information about your issue.

support.elastio.com

✆

Phone

For real threats and active escalations.

+1 320-373-4563

How to Contact Support

Three channels are available. For active ransomware incidents, call directly.

ChannelPurposeContact
EmailOpens a support ticket automatically in our system.support@elastio.com
Help CenterSubmit a ticket directly and provide detailed information about your issue.support.elastio.com
PhoneFor real threats and active escalations.+1 320-373-4563

Console Uptime SLA

99.95%

SaaS Console Uptime SLA

24h

Maximum Support Response Time

98%

Issues Resolved Without Customer Involvement

Uptime statistics for your tenant are available in real time.

View status at elastio.statuspage.io →

Included in All Licenses

Every Elastio deployment includes Proactive Support and Incident Response Service. Elastio's team monitors your tenant, responds to threats, and resolves issues before they reach you.

Proactive Support→Issue resolvedIncident Response→Clean recovery point

Need help now?

Submit a ticket and our team will respond within 24 hours.

Proactive Support monitors your tenant continuously — 98% of issues are resolved before they reach you. When you do need us, we're ready.

Open a Support TicketPlatform Services →