01Incident Response Service
Managed by Elastio’s security team. Continuously monitors your environment for active threats and provides expert guidance during ransomware incidents. Included in both deployment models.
| Capability | Description |
|---|---|
| Threat Monitoring | Real-time monitoring of threats detected within your Elastio tenant. The security team evaluates detections and suspicious activity, reducing noise and focusing attention on high-risk events. |
| Expert Guidance | When threats are identified, Elastio’s security team provides analysis and recommended response actions: containment steps, recovery recommendations, and artifact-level guidance scaled to the severity of the event. |
| SIEM Integration | All threats detected by Elastio are automatically forwarded to your SIEM, ensuring your security team maintains complete visibility and can correlate Elastio threat data with other security signals. |
| Collaborative Escalation | In the event of a confirmed or suspected ransomware incident, Elastio’s Incident Response team engages directly with your team to align on next steps and assist with clean recovery operations. |
| Capability | Description |
|---|---|
| Dedicated security team | Experts in ransomware detection and recovery, available to guide you during critical incidents. |
| Seamless integration | Elastio threat intelligence integrates into your existing security operations, strengthening your ransomware posture. |
| Provable recovery alignment | Incident Response services are aligned with Elastio’s core capability: ensuring you always have a clean, provable recovery point. |
SLA24-hour response time guaranteed. The team typically responds within a few hours. Incidents are forwarded to any SIEM or alert rules configured in your console.