Freshdesk Ransomware
Freshdesk is a malicious ransomware strain that encrypts victim files and demands ransom payment for decryption. First observed in the wild on May 1, 2017, this ransomware has been actively targeting systems worldwide.
Quick facts
How Freshdesk ransomware works
File encryption patterns
Freshdesk modifies encrypted files using specific patterns to mark them as encrypted:
Ransom note and payment demands
After encrypting files, Freshdesk displays ransom notes demanding payment for file recovery:
notes/restore_files.html.txt
About this analysis
This Freshdesk ransomware analysis is part of Elastio's comprehensive ransomware detection database. Elastio provides advanced ransomware protection and recovery, helping organizations defend against and recover from ransomware attacks like Freshdesk.
Last updated: December 30, 2025
Elastio detects Freshdesk inside your data and backups.
The Hunt Engine uses Deep File Inspection to identify Freshdesk across live data, replicated data, and backups. If this family is in your environment, Elastio finds it before encryption completes. Run a scan against your recovery points to confirm.
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