PagerDuty

Integration overview

The Elastio + PagerDuty integration empowers Site Reliability Engineering (SRE), IT Operations, and Security teams to respond to ransomware threats with precision. Instead of wading through generic storage logs, PagerDuty receives rich event contexts from Elastio’s deep inspection engine. When Elastio detects a compromised recovery point or a data integrity anomaly, it triggers a high-urgency PagerDuty incident containing the specific details needed to triage the threat and execute a clean recovery, minimizing downtime and preventing the restoration of infected data.

Integration Benefits

• Immediate Integrity Alerts: Trigger PagerDuty incidents the moment Elastio detects ransomware encryption, corruption, or suspicious change rates in your backups and cloud storage.
• Actionable R-RPO Intelligence: Provide on-call responders with the specific timestamp of the "last known clean" recovery point directly within the alert payload.
• Prevent Safe-Restore Loops: Stop teams from wasting critical hours attempting to restore from "dirty" backups by flagging compromised snapshots in the incident details.
• Unified Response Workflow: Correlate backup integrity failures with other security signals in PagerDuty to create a holistic view of the attack surface.
• Accelerated Remediation: Reduce Mean Time to Recovery (MTTR) by eliminating the need for manual forensic mounting and scanning of backups during an active crisis.
• Audit-Ready Evidence: Automatically log recovery-assurance findings within the incident timeline to satisfy compliance and cyber-insurance requirements for proof of recoverability.

Better Together

Elastio provides the unique capability to inspect data at rest—deep inside backups, snapshots, and cloud storage—identifying ransomware encryption and data corruption that standard security tools miss. It establishes a dynamic "Ransomware RPO," distinguishing between clean and compromised recovery points.

PagerDuty serves as the central nervous system for digital operations, orchestrating the right response from the right people in real-time.

Together, they close the gap between detection and recovery. While PagerDuty ensures the right team is mobilized immediately, Elastio ensures those responders are armed with the intelligence to recover successfully. This partnership turns potential disasters into manageable incidents by removing the guesswork from the restoration process.

Use case overview

Guided Ransomware Response & Clean Recovery

When ransomware strikes, the chaos of incident response often leads to mistakes—such as restoring from an infected backup—which reinfects the environment and prolongs downtime. This integration ensures that the first alert responders see includes the roadmap to a clean recovery.

Challenge

• Unknown Blast Radius: When an incident triggers, responders rarely know if the backups have also been encrypted or corrupted.
• Risky Restoration: Without granular integrity data, IT teams often restore the most recent backup by default, inadvertently redeploying the ransomware.
• Manual Bottlenecks: Validating a backup usually requires mounting it and scanning it manually, wasting hours while the business remains offline.
• Lack of Evidence: In the aftermath, proving to auditors that the chosen recovery point was verified is difficult without centralized logs.

Solution

• Automated Clean/Dirty Signals: Elastio injects "Clean" vs. "Infected" status tags into PagerDuty alerts, giving responders immediate situational awareness.
• Precise Recovery Points: The incident payload highlights the exact Recovery Risk Point Objective (R-RPO), guiding the team to the safest restore point.
• Streamlined Runbooks: PagerDuty automation can trigger specific playbooks based on Elastio findings, such as isolating a compromised storage account or initiating a clean restore to a sandbox.
• Proven Recoverability: The incident timeline serves as a permanent record that the recovery team acted on verified data integrity signals.