Overview
This policy applies to Elastio websites and services, including our software and portal, and to certain information collected offline when you contact us. It describes how Elastio collects, uses, shares, and secures your personal information, and explains the choices available to you.
Questions or concerns: legal@elastio.com
What We Collect
We collect information in four contexts: when you create a tenant and use the software, when you interact with our website, when you communicate with us directly, and when you apply for a position.
Contact and Business Information
Name, email address, mailing address, phone number, company name, company size, and business type. Collected when you create an account, post to our blog, complete a tenant profile, or contact us.
Software Functional Data
Your data stays within your AWS account. Elastio does not access the data you protect.
We collect metadata required to operate the service: AWS resource IDs, resource settings, S3 bucket information for buckets Elastio created, metadata on protected and unprotected assets, and VPC names.
Automatic Website Data
IP addresses, browser type, ISP, referring and exit pages, files viewed, operating system, date and time stamps, and clickstream data. Collected automatically as you use the site.
Job Applicant Data
Contact details, employment and education history, and voluntary EEO data required by applicable law.
How We Use Your Information
| Purpose | Description |
|---|---|
| Service delivery | Provisioning accounts, processing orders, and supporting your use of the platform. |
| Customer support | Responding to inquiries and troubleshooting issues. |
| Marketing | Sending newsletters and product updates. You may opt out at any time. |
| Site administration | Security, fraud prevention, debugging, and service improvement. |
| Research and analytics | Understanding how users interact with the platform to improve it. |
| Legal compliance | Responding to subpoenas, court orders, regulatory obligations, and legal proceedings. |
| Protection | Detecting and responding to fraud, security incidents, and unlawful activity. |
Security
We have implemented reasonable technical and administrative measures to protect information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No data security measures can guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials. Use a strong, unique password and sign off when using shared devices. We are not responsible for activity resulting from unauthorized password use.
Your Choices
You may opt out of promotional emails at any time by following the unsubscribe instructions in the message. Allow up to 10 business days for processing. Transactional and service-related communications are not affected.
You may disable cookies through your browser settings. See the Cookies and Tracking section for details.
Children Under 13
Our services are not directed at children under 13. If we become aware that a child under 13 has provided personal information, we will delete it from our systems.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page. If changes materially affect how we handle previously collected personal information, we will provide advance notice on the website.
Contact
Questions, concerns, or complaints about this policy:
legal@elastio.com