Ransomware Research
Freshdesk Ransomware
Freshdesk is a malicious ransomware strain that encrypts victim files and demands ransom payment for decryption. First observed in the wild on May 1, 2017, this ransomware has been actively targeting systems worldwide.
Quick Facts
- Ransomware Family
- Freshdesk
- First Seen
- May 1, 2017
How Freshdesk Ransomware Works
Targeted Files
NOSAMPLE
File Encryption Patterns
Freshdesk modifies encrypted files using specific patterns to mark them as encrypted:
File extensions added after encryption:
..wwwRansom Note and Payment Demands
After encrypting files, Freshdesk displays ransom notes demanding payment for file recovery:
restore_files.htmlRansom message:
notes/restore_files.html.txt
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About This Analysis
This Freshdesk ransomware analysis is part of Elastio's comprehensive ransomware detection database. Elastio provides advanced ransomware protection and recovery solutions, helping organizations defend against and recover from ransomware attacks like Freshdesk.
Last updated: July 30, 2025